FAQ

grabslam-faq

FAQ

  • What the heck? Seriously, what’s going on here?
  • Well, let’s get down to it. We’re a group of people with a vision. A plan. A goal to bring games to the forefront again in a super saturated market. We want people to see games they may have missed and give them a try. To do this we’re offering one item a day sales at hugely discounted prices so that you, the consumer, can try new games! How awesome is that?!?

  • I missed a daily sale. Can I still buy it?
  • I’d love to say yes but the answer is “no.” Once we conclude a sale that’s it for the deal. This doesn’t mean that you’ll never see it again but at this time the sale is concluded. Keep your eyes peeled, though, as it may come around again or something better will pop up! As a matter of fact, I guarantee something better will pop up. Believe that!

  • Can I buy more than one?
  • I love the enthusiasm! Nice work avid fan. In most cases, this will be an outstanding “yes!” However, in some cases where we’ve negotiated extra special prices we may be limited in how many each customer can get. It’s sad, I know, but we’ll let you know on the main sale page as this comes up.

  • When will I get my game?
  • It’s a bit slower than some companies *cough* Amazon *cough* but we’re hoping that the additional discounts will allow some grace in this. We process orders once a week and to keep shipping costs low ship ground. So, to answer the question, worst case scenario will be 13 days and best will be approximately five days.

  • How do I get more cards, dice, or parts?
  • Seriously, this is a great question. I know for me I tend to wear through things pretty quick and I’m always looking for replacement items. But, due to daily cycle of products we don’t stock replacement gear. The best way to solve that problem would be to either contact the manufacturer directly, or better yet, head down to your Friendly Local Game Shop. We’re pretty confident they’d be able to help you out.

  • Can I get the expansion or is that separate?
  • Each of our daily sales is that item exclusively. We may, in the future, be able to offer expansions of an original product but that’ll be something that you’ll have to keep an eye out. If you have something specific, however, shoot us an email and we’ll see what we can find in the deepest, darkest corners of our suppliers.

  • Part X broke how do I get a replacement?
  • If it came broken, get ahold of us by emailing us at support@grabslam.com. However, if you’re looking for replacement parts try hitting up your FLGS (Friendly Local Game Shop) to see if they’ve got what you need. Otherwise, the best bet would be to contact the manufacturer.

  • This game sucks I want a refund.
  • Unfortunately, when it comes to the opinion of the product we don’t consider that a valid complaint. We make it a point to be upfront on our opinions about the game so that you might best discern how much you might like it.

  • Ok, so if I can’t return it because it sucks, when can I return a product?
  • That’s truly a great question. When something is truly defective or damaged in shipment please let us know via a support ticket. Through this channel we’ll send you a return authorization form. If we still have the same item in-stock, we will provide you with an exchange of the same item.

    If a replacement has been issued and you do not return the original item within the 30 days as stated in the return authorization, you will be charged for the replacement item. In the event the item is no longer available and you have contacted us within 21 days of the purchase date, GrabSlam may issue you a refund in the amount of the original purchase based on the condition of the item. You may be required to return your defective item to GrabSlam before an exchange or refund is issued. In the event the item being returned to GrabSlam is NOT found to be damaged or defective, you may be assessed a 15% restocking fee and the original shipping charge will not be refunded. In the event your return request is past the 21 day window, you may want to contact the manufacturer of your product or the provider of the product’s warranty to see if some other resolution is possible.

  • Are these games age appropriate?
  • Each of our offerings has a recommended age that the manufacturer/developer suggests. However, we’ll also be throwing our two cents in and letting you know what we think.

  • Can I expedite delivery?
  • Due to the relationship that we’ve negotiated with our shipper we can’t expedite shipping at this point. However, if this becomes the issue we’ll take a look and see what we can do about it in the future.

  • Can I split shipping and send one to a friend and one to another address?
  • Due to the bulk shipping that we have we don’t offer a split shipment under the flat rate that we offer. However, if you’d like to split the shipping an additional fee to accommodate the additional location will be assigned. Just contact us and we’ll get it all figured out.

  • I want to talk to a live someone.
  • Unfortunately, we’re all out of someone’s. I kid. In reality we’re working diligently to source and ship your orders. Now, that’s not to say we’re not here for you but instead to let you know that the best method of getting ahold of us is via email or through our support page.

  • I tried to order but got an error – can I still get the game?
  • Well, this is awkward. At GrabSlam we work very diligently to keep our site up and running and able to take your orders. Give me a second while a step away to beat our developers…wait for it…bam! Ok, I’m back. Sorry about the delay. Unfortunately, once a sale is concluded that’s the end of it for that day. Keep your eyes peeled though as we may bring highly sought after products back.

  • Do you offer gift cards?
  • No, unfortunately, at the moment we’re not offering gift cards. But we think that’s a great idea and we’re working on the backend for that system as we speak. Keep checking back and we’ll let you know as soon as something is available.